Andreas Souvaliotis had a piece on Huffington Post today called I Rode Toronto’s New Airport Express Train and It Was Awful, which reminds me: so did I, and it was also awful. I insisted to my wife that we try out this new technological wonder, as it runs by our apartment every 15 minutes, despite her protests. I bought both of our tickets (total: $44) when she reluctantly agreed.
Sure enough, I would be regretting my decision, as our estimated 20-minute ride to Bloor GO station (roughly Bloor & Dundas) ended up taking over an hour as we sat behind a random red light three minutes east of the airport for about 50 minutes, despite no other train traffic crossing our path.
Luckily I live-tweeted and recorded the whole thing with a stopwatch (64 minutes to Bloor station!) and Global News (video above) ended up doing an on-camera interview an hour after I got home. A Metrolinx spokesperson said it was a signal malfunction, and I understand these things happen. I believe that the trains are usually on time. However, my feeling is this: To charge $27 for this train is insane. If you split an Uber between two people it will always be cheaper, and almost certainly more convenient, as you can take it to any transit connection you want. UP Express should cut the fare to $6, $7 and $10, for Weston, Bloor and Union Stations respectively. Otherwise, nobody will ride this thing after the Pan Am games (and, judging by how bad the signage is at Pearson, possibly not even during) and it will become a money pit.
UP Express has offered a refund; I am supposed to be getting a cheque in the mail in “4 – 6 weeks.” Stick to Uber or the subway for now, the UP Express is not worth the premium.